privacy policy

Last updated: 12/08/2026

HD Cleaning Services ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect through this website, how we use it, and your rights.

Who we are

HD Cleaning Services, serving Dorking, Horsham, Southwater and surrounding villages. Contact:harriet@hdcleaningservicesdorking.com / 07919 388593

What information we collect

When you use our enquiry form, we may collect:

Your name
Email address
Phone number
Postcode/area
Property size and number of bathrooms
Details about the cleaning service you're enquiring about

We do not collect payment information through this website.

How we use your information

We use the information you provide to:

Respond to your enquiry
Arrange a home visit and provide a bespoke quote
Keep a record of client communications for our own business purposes

We do not use your details for marketing purposes and will never sell or share your personal data with third parties, except where required to operate this website (see "Third-Party Services" below).

Cookies and website tracking

This website is built and hosted on Wix, which uses cookies to operate the site and may use additional cookies for analytics and functionality. Cookies are small files stored on your device that help the site run properly and, in some cases, help us understand how visitors use the site. Where required by law, you will be asked to consent to non-essential cookies when you first visit the site. You can control or delete cookies through your browser settings at any time.

Third-Party Services

We use Wix as our website builder and hosting provider. When you submit the enquiry form, your details are processed and stored by Wix on our behalf. Wix may store data on servers located outside the UK/EEA; where this happens, Wix maintains its own safeguards to protect your information in line with data protection law. For more information, see Wix's own privacy policy at wix.com/about/privacy.

Keeping your data secure

We take reasonable steps to protect the personal data you share with us, including relying on Wix's built-in security measures for data submitted through this website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Legal basis for processing

We process your enquiry details on the basis of legitimate interest, to respond to your enquiry and provide the service you've requested.

How long we keep your information

We retain enquiry and client information for as long as necessary to provide our services and meet legal/accounting obligations, and delete it when it's no longer needed.

Your rights Under UK GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct or delete it
Complain to the Information Commissioner's Office (ICO) if you have concerns about how your data is handled

To exercise any of these rights, email us at the address above. We'll respond within one month.

If you have any questions about this policy or how your data is used please contact us.